You can also take our Children's internet safety test which. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. on 13-06-2022 11:42. Social media guides. All Rights ReservedJoining in. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. I don't have a virgin mobile/landline and have tried calling 0345 454 1111 but. Go to Account Settings >> Online Security >>> Websafe >>> Child Safe ( Off / On ) 1 Kudo. If your cables and volumes are okay, run the audio troubleshooter. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. changes not being saved; saved changes reverting without obvious cause; Should you still wish to use Child Safe then sign in here and:. I believe this is because the Silk Browser proxies traffic through Amazon, so the DNS requests are likely being routed to Amazon and not through Virgin Media. Go to the Plan and Device tab and click on Manage services. To confirm the settings update, click “Yes. QuickStart, set up and connections. " This has been the same for 3 days now. A list of Age Ratings options will appear on the screen. This includes restricting children from accessing inappropriate or adult content. Virgin Media Community Broadband Networking and WiFi Unable to enable child safe Options Unable to enable child safe Go to solution men8th Tuning in Options. And pornography is a massive problem - 60% of children under 12 have seen. Web safe provides ultimate protection when using the internet. Options. GET YOUR DIGITAL TOOLKIT. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Go to Settings > General, then tap Software Update. Select Help & Settings. They are 8. I am also experiencing the same issue. on 27-08-2023 09:39. Abdelmonem. These tools can be installed across all devices, including mobile phones, computers and consoles. 222. 220. on 05-04-2023 13:11. 8) and this will bypass the websafe filter. 44K views 5 years ago Parental control step-by-step guides. google (disable when using mobile data) 0 Kudos. Phone. Press the ‘Xbox’ button > ‘Profile & system’ > ‘Settings’ > ‘Account’ > ‘Family settings’. - 5375863. IPSec Pass-Through. My virgin Mobile account allows you to manage your virgin mobile services. Then, select the Menu icon on the upper-left edge of your screen. Please let us know. Now select ‘Manage family members’, choose the child who you want to apply the restrictions to and under ‘Access to content’ choose the age-level restriction you require. saved changes reverting without obvious cause. From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. The closest equivalent is under parental controls - block adult websites. com, minecraft. Settings >> Status >> Network Connection >> Network Setup >> Advanced Settings >> IP Settings >> Set Manually >> DNS Server: 8. We would like to show you a description here but the site won’t allow us. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. If you haven’t changed your password, the default one is placed on the bottom of the router. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoQuickStart, set up and connections. That said, the more you know about the web, the better understanding you. The Child Safe feature is currently set to 'ON'. Safe remote learning hub. AS Name. 220. Open an internet browser and type in the Virgin Media IP address: 192. Any website unsuitable for children is blocked by default. Only chat with people you know in the real. OpenDNS provide instructions here :. If explicit content is found, it can be deleted by Discord. 4. Forum; Apps. Once logged in you will see 2 filters; Virus Safe and Child Safe. Networking and WiFi. Hi, Recently moved house and kept the same. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Thanks for confirming your details via private message @JohnnyT8. Virgin Media Web. Choose Purchase Controls. Add a new username and password. From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. on 13-02-2023 08:44. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. But it’s important they do. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. We would like to show you a description here but the site won’t allow us. 220. Very sorry to hear you've got an issue with the Child Safe feature. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 8 and 8. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. try going to if Web Safe is on this site should be blocked. 220. on 09-08-2022 15:00. 0. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!Now it doesn’t. com). My Virgin Media App. . I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. You don’t need to be a web wizard to know how to take care of your kids online. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. The research shows that over half of parents (57 per cent. Tried turn off and in again but didn't - 5415999. Just to update the thread, you've advised you're not happy to go through data protection via PM which is your right to do so. Virgin Media and O2 ; Keeping children safe online ;To mute just enter the group chat, tap the name of the group to enter ‘Group Info’ and then ‘Mute’ to toggle how long you want it to be muted for. 8) and this will bypass the websafe filter. 100 and. 67. Try with OpenDNS using 208. Despite this, Certain websites are still being blocked with the virgin media message that my child safe options are blocking the site. Foster carers and adoptive parents. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Internet service providers have an obligation to protect families from inappropriate online content, too. You will be prompted to enter your PIN Number. 1. Go to the URL of a proxy site. Stay safe online. Enter your credentials and press OK to log into the router settings menu. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. Looks like it's not toggling off / on at virgin media end. 8. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Options. Learn more. Best, John_GS. 1/help for specific device where Web Safe is not working. Set “Private DNS provider name” to: dns. Choosing Web Safe. Tap Settings > Parental Controls. Manage Your Account. We recommend keeping Virus Safe on. It’s free to sign up and has many features. Samsung Emergency Mode. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and self-harm and address hiding when your mobile is connected to virgin media broadband. 67. Call Virgin Media on 150 from your Virgin Mobile phone or 0345 454. Healthcare Professionals. Security matters. Browse Virgin Media Virgin Media Community. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. on 06-05-2023 22:30. 3. Parental controls are a set of tools designed to protect and keep children safe online. 222 and 208. Plug in your Virgin Media router. ThanksWeb Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Users can customise who can see this in settings. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. We're here to help. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. must contains at least one letter and numerical character. Clicking on Overview. I have confirmed this via phone call with virgin media. My account child safe settings are not working. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Broadband & mobile networks. Learn more. 100. IP address 192. We would like to show you a description here but the site won’t allow us. Try with OpenDNS using 208. Use the first option ‘Remind me to take a break’. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. That is strange, it would appear that the setting is on based on this but as you've mentioned, this isn't the case from your side. Now select the Lock programmes by Age Rating option. Switched On Families. SEND. IPSec Pass-Through. 1. 8. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. When prompted, enter the settings. 19-02-2023 21:33 - edited 19-02-2023 21:34. Hey Durgs, Welcome back to the community and thanks for taking the time to post. Press Home on the remote. Re: Child Safe - Sorry the changes you made were not saved, please try again. Status Message: This can be customised to show what the person wants to share with their contacts. For best. Healthcare Professionals. Add a new username and password. Tap Settings > Parental Controls. 8. Seems a common problem with no simple solution. 67. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. To run the troubleshooter: Under “System and Security,” click “Find and fix problems. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Hi thanks for your post, although I'm sorry to hear of your concerns raised here, regarding Child Safe. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. Web safe provides ultimate protection when using the internet. It is likely that the child safe filter is automatically turned on and he has to turn it off manually. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. . You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. 1 and it will then ask you for the settings password. How do I get around Virgin Media child safe settings? To turn parental controls off on Android, you need to go to the Play Store. 168. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Within the app itself, there are two settings that can provide a pointer. 140 and not, the expected, 81. 255. on 18-01-2023 20:59. run the Standard test and confirm the. We would like to show you a description here but the site won’t allow us. Switched On Families. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. 65% of young people aged 11-16 are in favour of the. I have an iPhone XR and am running ios15. It also says something about my accounts web settings. I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned - 5369501. Trusted Flagger Guidance. 1. I did try to access a restricted site over the WIFI and. Selecting My apps. Shame on you, you clearly do not care for child safety. However, it’s incredibly easy for a child to circumvent the Snapchat age limit by using a fake date of birth. Web Safe. For best. Parental controls block websites and applications that you think are unsuitable for your child. 3. 159. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Also, please visit this link here where we provide all useful info about Child Safe feature and how to manage your settings etc. "Sorry the changes you made were not saved, please try again". Log in to My Virgin Media. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. 0 Kudos Reply. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. If you're using Virgin Media to connect (at least from the UK), it looks like "Virgin media child safe" could prevent access to some data that Firestone needs to work. Tuning in. Go to your browser settings and click Advanced settings. Select an Age Rating that is suitable for your children and select OK. Apply the Public DNS to the computer / device / your own Router i. Try computers with Cisco’s OpenDNS using 208. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Click on Manage Web Safe. 220. Logging into the hub 5 router page there's no option to add any sites to block. I suggest you to follow the below steps and check if it helps you regarding the family safety settings. - 5397856. Switched On Families. To do this: Press Home on the remote. Your child may feel they are missing out, particularly in secondary school. 1. Press and hold the Power button until you see the power menu options. Learn about online safety. 168. Go to My Apps. Click: My Apps. 8. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Vonage 2nd line. Gateway 192. Toggle the Parental Controls switch to ON. I would also like to get these unblocked. Tech Chatter. It includes virus. Try computers with Cisco’s OpenDNS using 208. Go to the F-Secure section of the mobile section on the website and click on ‘try it now’. Trusted Flagger Guidance. Doesn't work in Igconito, Chrome Browser, Edge or Safari. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. 8. Thanks,Virgin Media and you have confirmed Child Safe is on. Personalization might have an impact on performance, therefore make sure you. on 15-04-2023 15:47. Then repeat for the other settings pages (Web browsing, Apps, games & media, Screen time, Purchase & spending), making. He had me change network adapter DNS settings to Google's DNS [Primary 8. 222. FWIW Child Safe of recent seems to lack stability with posts on the forum noting:. Used to work fine and now doesn’t work at all. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. on 02-09-2023 18:58. 8. I am so sorry to hear that you are facing this issue with Child Safe, I'd be happy to take a look into this with you via Private Message. Parental controls leave search sites such as Google and Bing accessible. I have tried switching them on and then off multiple times. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. It's easy to turn on. on 06-03-2023 16:05. Virgin Media takes online safety seriously. Hi. SEND. My Virgin Media app. Here are our top tips to help you on your way. I am sorry hear that you are having issues with the websafe. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. 222 and. Manage Your Account. 220. Abusive images of children is 3 clicks away Most people don't know that and most households unfortunately do nothing about it. My Virgin Media App. We’ve covered what controls we offer and how to access them in this article. 222 and 208. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. 1. See. Account - Mobile. Los1709. The Gamer Lounge. 1. To fix this you’ll need to log in to your router and change a few settings. Account - Mobile. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Account - Mobile. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Now select the Lock programmes by Age Rating option. I tried to check the AS name as advised on the forum , here is what I found. If Child Safe is on then it is responsible for the issue observed because it blocks access to adguard. We give all our customers a complete, market leading security package called Virgin Media. Emergency Mode allows you to extend the standby time of your device, make emergency calls and a call to a specified contact. Chose whose device you would like to protect. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. We also have Virgin Media Child Safe appon 01-08-2023 13:13. Editor’s Choice Try Risk-Free for 30 Days. Open Advanced settings. Choose which device you would like to set it up on. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 220Hi @Alec99. -- I'm a Very Insightful Person,. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. Clear searchVirgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below: NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. 168. This is a workaround for when Child Safe & Virus does not or cannot be turned off. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. Please he. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Thanks for your first post and welcome to our Community. We are aware of this issue and have our support team working on getting this resolved ASAP. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Training and events. An excuse to turn child settings off on virgin media. Please, check the top right-hand side of. Nah - maybe for teenagers but not for tweens or younger ones. These abusive images are then downloaded and passed round school on phones. Customer: replied 1 year ago. 1 Kudo. 168. Networking and WiFi. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Create a PIN. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Social media apps also do not load photos or videos on apps like Facebook and Instagram. Select Set PIN for Payments. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. 3. TV on the go. My F -Secure Choose device type 3. Community Natter. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. I've tried a router reboot but that has not fixed it. I just want to turn on the standard Child Safe functionality. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode. In the second case, Virgin may block websites if they receive a Court Order to do so. Toggle the Parental Controls switch to ON. Learn how you can change Web Safe settings to turn Child Safe off. Browse. Parental controls are a set of tools designed to protect and keep children safe online. There's no firewall settings that I can see, and. At Virgin Media, we created WebSafe for our customers: a tool that allows the bill payer to restrict internet access in their home based on particular sites or times of the day. From there, go down to find Settings. Discover the web for yourself. Protect your child's phone SMS 4. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Reply. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. comThis website uses cookies. 159. Bypass Child Safe. Sorry to see you've been having issues saving your Child safe settings. I. SpeedMy Virgin Media App. Forward fraudulent texts to Virgin for free on 7726 and they will look into them. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. 8. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. g. 220 OpenDNS provide in. Faced. It's been on since the start. Users aged 13-17 have additional privacy settings. This help content & information General Help Center experience. Virgin TV 360. Safe and Child Safe turned on by default. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. I have web safe switched off but still certain sites wont load.